Terms and conditions

1. Who provides the service

The RegioCloud service is provided by REGIO DEVELOPMENT SRL, registered office Str. Dealul Rotund nr. 5, Sovata, jud. Mureș, România, trade register J26/706/21.04.2021, VAT ID RO44161343 (the "Provider").

Contact: contact@regio-cloud.ro, +40 759 205 629.

2. What the service is

RegioCloud is a file storage, sync and sharing service hosted on the Provider's infrastructure in Romania, together with the associated operations, maintenance and backups. The RegioCloud Admin desktop application is part of the service.

• The service does NOT include email, an office suite or video conferencing.
• The service is NOT intended for long-term cold archiving, nor for hosting the Client's applications.
• Capacity, number of users, backup retention and the availability level are those of the plan contracted.

3. How the contract is formed

Prices published on this site are indicative and do not constitute a binding offer. The contract is concluded in writing, on the basis of an individual quote accepted by the Client, and takes effect from signature or from activation of the service, whichever comes first.

4. Prices, invoicing, payment

Prices are stated in EUR and EXCLUDE VAT. For clients registered in Romania the invoice is issued in RON, at the rate published by the National Bank of Romania (BNR) for the day the invoice is issued. Invoicing is in advance, monthly or annually, as per the contract. Annual invoicing carries the discount stated in the quote.

• The payment term is the one on the invoice; late payment may attract interest as per the contract.
• Storage or user extensions are invoiced from the month in which they were activated.
• Prolonged non-payment may lead to suspension of the service after prior notice. Data is not deleted during suspension.

5. Term and termination

The contract is concluded for the term set out in the quote and renews only by agreement of the parties or under an express renewal clause. Either party may terminate with the notice period set out in the contract.

On termination, the Provider makes the Client's data available in its original folder structure within a reasonable agreed period. There is no exit fee. After the agreed handover period expires, the data and its backups are permanently deleted.

6. What the Provider undertakes

• To keep the service available at the level in the plan (99.5 % or 99.9 %, calculated monthly, excluding announced maintenance windows).
• To take daily backups and to verify them periodically by test restore.
• To apply security and version updates, announcing in advance any intervention involving downtime.
• To answer support requests within the term in the plan, in Romanian, Hungarian or English.
• Not to access the Client's content for any purpose other than operating the service, and only to the extent strictly necessary.

7. What the Client undertakes

• To use the service in accordance with the law and not to store unlawful content.
• To administer its own user accounts and to keep authentication data confidential.
• To report without delay any suspicion that an account has been compromised.
• Not to use the service in a way that affects availability for other clients.
• To pay invoices on time.

8. The Client's data remains the Client's

The Provider acquires no rights over content stored by the Client. Data is not used for training models, for profiling, for advertising, or for any other purpose of the Provider.

Personal data contained in the Client's content is processed solely in the capacity of processor, under a separate data processing agreement (DPA) provided at quote stage.

9. Limitation of liability

The Provider is liable for direct damage caused by its own fault, within the limits set out in the contract. The Provider is not liable for indirect loss, loss of profit, or for the consequences of use contrary to the contract.

Backups reduce but do not eliminate the risk of data loss. The Client remains responsible for assessing its own continuity requirements and, where appropriate, for keeping an additional copy outside the service.

10. Force majeure

Neither party is liable for failure to perform caused by an event of force majeure, under the conditions of the law. The affected party notifies the other without delay.

11. Changes to these terms

The Provider may amend these terms. Substantial changes are communicated to the Client at least 30 days before they take effect; if the Client does not accept them, it may terminate the contract without penalty up to the date they take effect.

12. Governing law and disputes

Romanian law applies to the contract. Disputes are settled amicably and, failing agreement, by the competent courts at the Provider's registered office.

The service is aimed at legal entities. If a consumer within the meaning of the law nonetheless contracts, they enjoy the rights provided by consumer protection legislation, including alternative dispute resolution through ANPC (SAL) and the European SOL platform, whose links are in the footer of this site.

13. Contact

For any question about these terms: contact@regio-cloud.ro, +40 759 205 629, or Str. Dealul Rotund nr. 5, Sovata, jud. Mureș, România.