Frequently asked questions
What people ask when they are comparing.
Is my server shared with other clients?
No. Every client gets their own virtual machine, with its own database, its own storage and its own address. The separation is at server level, not at row level in a shared table β which means an incident, an update or a restore at another client does not touch you in any way.
What address will my cloud have?
Yours. If you have a domain, the service runs on it (for example cloud.your-company.com). If you do not, we give you a subdomain free β your-company.regio-cloud.ro β included in the contract, with its own certificate. That is why you will not find a sign-in button on this site: every client signs in at their own address, not at a shared one.
What exactly does the backup look like?
The entire virtual machine is saved, not just the files, with Proxmox Backup Server, every night. Copies go to at least two servers in different physical locations and are verified periodically by test restore. In practice the whole server can be brought back if needed β data, configuration, accounts and permissions β not just a folder.
Where is my data physically stored?
On Regio Development servers, in Romania. We do not rent infrastructure outside the EU and we do not replicate data into other jurisdictions. The exact data centre location and the list of sub-processors are part of the data processing agreement.
What happens if I want to leave?
We export your data in its original folder structure, in no proprietary format. Your files are ordinary files β there is no technical lock-in. You tell us where you want them, we prepare them.
Is this the same as Seafile?
The storage and sync engine is Seafile β a mature platform with years of production behind it. What we add is the infrastructure, the operations, verified backup, support and the RegioCloud Admin app. The difference between installing Seafile yourself and working with us is exactly the difference between having a server and having a service.
How long does migration from Google Drive take?
For volumes under 1 TB, usually a weekend. We first run a full copy in the background, then a final sync outside working hours. Folder structure and access rights are preserved, and on Monday morning the team works as usual.
Does the admin app cost extra?
No. RegioCloud Admin is included with every plan, with automatic updates. It installs on the administrator's computer and connects to your server β it can even manage several servers from one place.
What happens to the access of an employee who leaves?
It is a single operation in RegioCloud Admin, not a checklist worked from memory. The app first gathers everything the person touches β the groups they belong to, the shares they received directly, the libraries they own, the links they created β draws the plan on screen, and only after you approve it revokes everything and deactivates the account. Owned libraries are not lost: they move to an account you name. You get an itemised tally at the end, and the operation stays in the audit log.
Can I prove in an audit who had access to what?
Yes, and not with a screenshot. The sharing map exports to an Excel file with three sheets: the complete list of shares on the server, a library Γ person grid, and a coverage sheet stating when the scan ran, what it covered, and what it could not read. In an audit the last sheet is the one that matters: it says how far the first two can be relied on.
What happens if a server fails?
Data is backed up daily, and the copies are periodically verified by test restore β a copy that has never been restored is not a copy, it is an assumption. The restore deadline is part of the plan you choose.
Tell us what you use today.
We will tell you honestly whether moving makes sense β and if it does, what it costs and how long it takes. No sales pitch.